Questions about physiotherapy
Plain answers about your first visit, pain, massage, the gym and booking on WhatsApp. If yours is not here, message us.
Do I need a referral or a doctor's letter?
No. You can message us directly. If we think a doctor should see you first, we will tell you.
How do I book?
Message us on WhatsApp on 0113 114 437, or use the booking page. Tell us what hurts and what your days are like, and we will suggest a time.
What happens at the first visit?
We listen first. Then we watch you move and check the area that hurts. We explain what we think is going on, treat gently, and agree a plan with you. See the page on your first visit.
What should I bring and wear?
Comfortable clothes you can move in, any scans, reports or medicine lists, and a family member or friend if you would like one with you.
How long is a session?
We will confirm when you book.
Will it hurt?
Treatment can feel firm at times, and it should never be harsh. Tell us at any moment and we change what we do.
How many visits will I need?
It depends on you and the problem. After the first assessment we tell you our view, and we review it as you improve.
Can I bring a family member with me?
Yes, and for some problems it helps a lot. They can learn how to support you at home.
I have never exercised. Can I use the Gentle Gym?
Yes. It is made for beginners. We start with an orientation session and a simple programme.
Is massage safe in pregnancy?
Gentle prenatal massage in suitable positions is commonly used. We ask you to check with your doctor or midwife first and we adapt everything to your stage of pregnancy.
What is medical massage?
It is the name we use for massage guided by our understanding of muscles and joints, aimed at easing tight and sore areas. See the medical massage page.
What if I have pain that goes down my leg?
That can be sciatica, and it is worth an assessment. If you also have numbness around the groin, trouble controlling your bladder or bowels, or weakness in both legs, go to hospital at once.
How do you take payment?
We do not publish prices online. Message us on WhatsApp for a quote.
Can I cancel or move my appointment?
Please message us as early as you can and we will find another time.
Is my information kept private?
Yes. We only collect what is needed to look after you, and we do not publish it. Read the privacy policy for the details.
Where are you?
Anchor Plaza, 4th Floor (Left Wing), Room 4E, Kerugoya, Kirinyaga. See how to find us.
